Shipping & Returns Policy

Shipping and Delivery

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NMBNL ships to U.S. (United States) locations only. 

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All U.S. NMBNL orders are fulfilled and shipped by Printful. 

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Based on Printful’s general shipping terms for the United States, NMBNL orders will generally take 2-5 days to fulfill and 3-4 days to ship.  If, for any reason, unforeseen circumstances impact the shipping speed of your product, NMBNL will notify you in writing as soon as possible.  NMBNL Customers should allow a total delivery time of 7-14 days before being concerned of any mishaps.

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Printful will Email your order tracking information once your order has shipped. You can further track the status of your order on NMBNL's website.

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Please note that customers who want to make any changes to their order can only do so while the order status is “waiting for fulfillment”.  Once fulfillment starts, only shipping address changes are allowed.

 

Product Returns (not including Exchanges – refer to the “Product Exchanges” section below for more information on processing an Exchange)

 

All Product Return claims must be submitted within 30 days after the product has been received.  NMBNL is unable to accept product returns once 30 days has passed from the order delivery date. 

 

For Product Returns, refer to these steps:

1. Email chiarasanders@nmbnl.com with your name, order number, email address and phone number, the specified item(s) you would like to return and the reason for your return.  Put “Product Returns” in the subject line of your Email.

2. NMBNL will review your Email and then send you appropriate instructions on how to proceed with your return. 

3. Once NMBNL receives your returned item(s), NMBNL will work promptly to process your refund back to your original form of payment.  Please note that the fees you paid for shipping in your original order are non-refundable.

 

*Returned items must be completely free from wear and tear.  NMBNL reserves to right to deny a product return due to obvious product wear and tear.

 

Product Exchanges

 

All Product Exchange claims must be submitted within 30 days after the product has been received.  NMBNL is unable to accept product exchanges once 30 days has passed from the order delivery date. 

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Please note that exchanges are completed by customers sending in the item they’d like to return and processing a new order for the item they’d like to get in exchange. 

 

For Product Exchanges, refer to these steps:

1. Email chiarasanders@nmbnl.com with your name, order number, email address, phone number, and specify the following in your email:

   • The original ordered item(s) you are returning.

   • One or more of the following reasons for the return:

     • Need a different size.

     • Need a different color.

     • Need a different size and a different color.

2. Ensure you have “Product Exchanges” in the subject line of your Email.

3. NMBNL will review your Email and then send you appropriate instructions on how to proceed with the exchange. 

4. Once NMBNL receives your original returned item(s), NMBNL will work promptly to process your refund back to your original form of payment.  Since this is considered a product exchange, the shipping fees you paid on your original order will also be refunded to you.

5. You must then place an order, at anytime throughout the process, of the new item you’d like to purchase.  Please note that new shipping fees will apply to your new order.

 

*Exchanged items must be completely free from wear and tear.  NMBNL reserves to right to deny an exchanged product due to obvious product wear and tear.

 

Defective Products

 

All NMBNL orders are fulfilled and shipped by Printful.  Printful prides themselves on unparalleled product quality. That is why all orders go through a 3-step quality check before Printful ships them out. However, if a defective item was accidentally let through their quality control, or was damaged during shipment, NMBNL will take full responsibility and process a free replacement for you at no additional product costs nor shipping costs.

 

Please refer to these steps to request a replacement order as a result of a defective product or products.  All requests for a free replacement order as a result of a defective product or products must be submitted within 30 days from the delivery date of your order.

1. Email chiarasanders@nmbnl.com with your name, order number, Email address and phone number and share a detailed description of the problem and add quality photos where we can see the issue.  Put “Defective Products” in the subject line of your Email.

2. NMBNL will review your Email and photos and should you have a viable defective product(s) claim, NMBNL will have Printful reship your same item(s) as the original order at no additional cost to you.  Furthermore, you will not be responsible for additional shipping costs for this reshipment due to a defective product or products. 

3. Should you simply want a refund for the defective product(s), and not a free reshipment, please specify that in your “Defective Products” Email, and NMBNL will work promptly to process your refund, including refund of your paid shipping fee, back to your original form of payment.

 

Products Lost in Transit

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If it has been at least 5 days from your estimated product delivery date and you still have not received your order, refer to these steps:

1. Email chiarasanders@nmbnl.com with your name, order number, Email address and phone number and then specify the shipping address in which you should have received your order.  Put “Products Lost in Transit” in the subject line of your email.

2. NMBNL will validate if your shipping address that you are providing in your “Products Lost in Transit” Email matches up with the shipping address you specified in your original order.

3. If you originally provided a shipping address that was considered insufficient, your order would have been returned back to Printful.  NMBNL will notify you of this and should you elect to have it reshipped to the correct updated address, you will be responsible for reshipment costs.

4. If you originally provided a correct shipping address in your original order and you still have not received your order after 5 days of your estimated product delivery date, NMBNL will reship your order at no extra cost to you.  It is recommended that, before you submit a “Product Lost in Transit” Email, you first get in touch with your local post office to see if your order is there. You should also check in with your neighbors to ask if they might have seen your package or received it in error. 

 

*NMBNL requires at least five (5) days from the estimated delivery date of your order before accepting “Products Lost in Transit” emails.  Rest assured that all “Products Lost in Transit” emails are treated with urgency and care, and NMBNL will work hard to resolve your product order issue expeditiously.